Payment Terms: In order to accommodate booking flexibility, our one to one sessions operate on a first-come, first-served basis. Immediately after your booking, a confirmation email and payment receipt will be sent to you. 

Breathwork Routine and Online Resources: After your session is completed, Ciaran McKeown will email you with a routine. Access to Buteyko Clinic or Oxygen Advantage online resources will follow shortly after this time. Please check your email inbox, including your spam folder, for these. 

Booking Rescheduling and Cancellations: You can reschedule or cancel your appointment with at least 48 hours’ notice. To do so, please use the links in your booking confirmation email or contact us via WhatsApp or email (see our Contact Us page for details). We allow up to two rescheduling requests. For cancellations, you will receive a full refund minus a $15 card processing fee. Please note that once a session is rescheduled, it can no longer be cancelled. Requests made with less than 48 hours’ notice or for missed appointments cannot be accommodated, as we are unable to offer those slots to other students on short notice.

Late to Join: If your session has started and you haven’t joined yet, we will reach out to you via email, WhatsApp, and phone to notify you. We will remain on standby for 45 minutes after your session has begun. However, we kindly request that you make every effort to arrive on time, and if you anticipate being late, please let us know using any of the methods on our Contact Us page.